Track Customer Service Kiosk Locations, Service Requests, And Maintenance Using An App

Customer self-service kiosks are an ideal way to draw in more footfalls and sales. Apps and kiosks have been used across industries to optimize efficiency and speed up service.

Kiosks are used to inform customers of the latest products and exhibitions while making interactive presentations possible.

When multiple kiosks are spread across the field, manual tracking of each one of them individually becomes difficult. It is also challenging to keep pace with numerous service requests and maintenance across the field.

With GoCodes asset tracking and inventory management system, service companies, marketing professionals, and business owners get the required information at their fingertips.

GoCodes app and QR codes

GoCodes provides a smart asset tracking system with easy to download app ideal for iOS or android platforms. The free app lets the user scan the customized QR codes. On the GoCodes platform, it is easy to generate individual QR codes and required fields to tag each kiosk and equipment no matter where they are located.

With the free app, all that is required is the scanning of QR codes with a wave of smartphones. There are no hassles of investing in expensive scanning or tagging equipment nor is there any need for constant connection to the desktop or laptop.

With GoCodes app, every kiosk is visible virtually in real time and maintenance, service requests and much more at customer service kiosks can be tracked each time. This improves operational efficiency, boosts sales and customer satisfaction.

Businesses that are labor, capital and asset-intensive have to walk a tight rope as far as managing operational costs, capital expenditure, asset tracking and inventory management are concerned. Risks involved in managing multiple assets in the field include possibility of misplacement, theft, damage to assets or missed maintenance schedules. With a lot of time spent in searching for missing items at kiosks or tracking multiple service requests, there is a consequent loss in productivity and damage to brand reputation.

Optimize operations with GoCodes app

Asset tracking solutions from GoCodes using the app and QR codes enable:

• Connection of systems, location and equipment across multiple locations
• Real-time tracking of movement of labor, scheduling of each and every service request as well as planning of maintenance
• Effective management of risks with alerts received on due dates for maintenance, prioritization of asset inspections
• Improving response times for service requests or maintenance with pinpointing of kiosk locations
• Facilitating efficient and quick movement of assets within and outside of locations
• Access data on all assets, kiosks, service requests and maintenance requirements remotely through the app and smartphone

Low-cost auditing

With QR codes and app from GoCodes, you can also conduct audits and inventory management at low costs any time. There is no need to invest in specialized equipment, training or labor for audits or inventory management. Scanning the QR code with the app on any Android or iOS smartphone will let any of the field staff log-in details of checking in and checking out.