When hand-delivering bottled water to a number of addresses each day throughout the city, ensuring that every customer receives their supply at their preferred time is paramount. Sticking to the water delivery schedule is a fundamental aspect of good customer service. Efficient, correctly timed delivery runs can go a long time in delivering the convenience that customers seek.
Track each of your water coolers using QR codes
QR codes for each individual water cooler/bottle allow rigorous traceability, allowing you to monitor your assets during every stage of their journey from your premises to customer location. You can also manage quality more accurately by assuring that fresh water always reaches customers on time.
An unlimited number of QR codes are available, so basically one technology can work seamlessly regardless of the scale of your delivery. Tracking is also easy and cost-effective – all you need is a smartphone to scan the codes and confirm the location of your assets. Any attempt at counterfeiting your assets or confusion around older water coolers can be resolved quickly as the right data will be before you.
Check groups of water coolers for delivery out and empty ones in. The changes are instantly recorded in a secure, cloud-hosted database, along with the change history. You don’t have to worry about errors resulting from making changes manually in an online spreadsheet. Automatic syncing saves you a lot of time while guaranteeing clear records that can serve as a single-point of up-to-date information for your managers.
Manage incidents quickly
Customers who are not home during delivery hours may ask you to leave the water coolers at their front steps or back porch. In this case, there is a risk of the water bottles being stolen. Permanently attached labels deter theft. Should the assets be accidentally misplaced, anyone who finds them can scan the labels and send you a secure message. GPS maps further simplify the process of returning your assets back to you. Most smartphones have a QR scanner app these days, increasing the chances of having your lost assets safely traced back to your company.
Easy, permission-based management of assets
You have the option to organize your assets into groups for convenient tracking. As you can expect to deliver hundreds or thousands of water coolers each day to different areas/neighborhoods/business districts, you will appreciate the ability to track assets based on each delivery worker on a daily basis, and consolidate all deliveries when preparing performance reports or planning supplies.
With GoCodes’ cloud software, you can assign roles to team members to ensure accountability and smooth workflow. Roles include the ‘group administrator’, ‘asset manager’, ‘asset assignor’ and a ‘read only’ access to permit only the viewing of assets.
You can also add your own custom data fields aligned to your unique requirements. They integrate neatly with standard data fields, displaying all the information on the screen before you. You can go one step further and create custom pick lists to add to existing fields and custom data fields.
To understand how QR codes can improve asset tracking, get your limited period free trial here.